Satisfaction Guarantee

Your satisfaction is important to us. Should you feel that the product you purchased is not up to your expectation. Please return the items purchased within 7 days to us and we will give you a full refund.

Start by dropping us an email to : inquiry@refinery-19.com with your order details and reason ( if you wish to ) and we will be touch to process your refund. For credit card payment, refund will normally take between 30-60 days depending on the bank process time. For online banking refunds, please allow us 30 days to complete the refund to your account.